awards2022 Supervisory Management Skills 2-day Training - Irish Contract Cleaning Association

Supervisory Management Skills 2-day Training

Supervisory Management Skills 2-day Training

Online Supervisory Management Skills Training

Following the successful participation and delivery of our previous 2 day courses in Supervisory Management Skills Training, delivered in conjunction with Positive2Work Skillnet, this 2-day training programme will be delivered in person on two days over 2 consecutive weeks on Tuesday 21 & Tuesday 28 June.  A copy of the programme is available here.


The programme is tailored towards supervisors and managers employed in the contract cleaning industry – this can be directly within service provision, or within associated services.  The training is suitable for anyone that leads a team or is involved in a management role. It is also useful for those that are about to embark on a position of team leader, supervisor or manager or just need to develop their management skills.

Applicants must be able to commit to attending training over two full days.  The trainer will accommodate non-native english speakers but applicants should be able to reasonably understand, and speak the language.

Spaces are restricted to twelve places per programme.  This is to afford participants time to process, and apply, the course content and skills learned.  Participants will be issued a Certificate of Completion on conclusion of the course.

To book your place on either programme, please contact Mark Brennan by email @ Cost to attend is €200 (€100 per day).

Course Content

The programme presents a series of topics that cover areas specific to the contract cleaning industry including:

  • Motivation, Qualities of an effective Leader; Your role as a manager/supervisor.
  • Developing Team Goals; Team Briefing; Dealing with difficult team members; Communication skills – getting the message across; Motivation.
  • Managing Time, Managing Change, Managing up as well as down. Why resilience is important. Developing emotional intelligence.
  • Three skills of coaching, Instant results coaching.
  • Managing performance and under-performance. Key performance management skills.

Learning Outcomes

On completion of the programme, participants will be able to

  • Explain the difference between a leader and a manager and understand the qualities of an effective leader
  • Develop team goals based on the business vision
  • Motivate staff by understanding their drivers and developing actions to support them
  • Deal with difficult staff members
  • Manage time effectively
  • Manage change effectively
  • Manage clients as well as staff effectively
  • Challenge staff in a meaningful and effective way
  • Define resilience and explain its importance
  • Develop key emotional intelligence skills
  • Coach staff effectively using a simple process
  • Effectively delegate tasks to staff members
  • Describe the importance of the line managers role in managing performance on a day to day basis
  • Demonstrate key performance management skills when giving feedback
  • Manage underperformance
  • Describe the various communication skills and how to effectively get your message across
  • Effectively deliver a team briefing to staff members


The programme will be delivered by Charlie Mernagh of 2UpSkill.  Charlie has many years’ experience in a management, training, coaching role and of the contract cleaning sector. He holds a Certificate in Training & Education – NUI; Certificate in Facilitation Skills and a Diploma in Sales Coaching.


The cost to attend this programme is kindly subsided by Positive2Work Skillnet @ €100 per day (€200 total per person).


Download a brochure here. For further information, please contact:

Mark Brennan
Positive2Work Skillnet
T: 085 1745779